Assistant Manager, Retail Training (International)

About the Job

Reporting to Senior Manager, Retail Excellence. The candidate is accountable for driving overall retail excellence objectives through training and development of the frontline team. He/she will develop training for markets to deliver best-in-class service standards for clients.  The priority would be in the area of retail service, operations, clienteling, and coaching. However, the scope will extend to cover other areas where necessary. He/she will work closely with market trainers in the format of train-the-trainer to further cascade the knowledge and to monitor the results.

Key Responsibilities

• Understand high-end retail standards, stay up-to-date with market trends and competitors.
• Develop and execute key training programs like orientation, service standards, coaching, selling skills, clienteling etc., for brand standard consistency and performance improvement. 
• Work closely with the market training team for feedback and training effectiveness and follow-up action.
• Identify training needs for markets and provide solutions based on resources and priority.
• Collaborate with teammates closely to support MSP actions and follow up.
• Work with other departments on new initiatives/projects.

Requirements

• Degree holder in Human Resources Management, Business Administration, Management or related field.
• 8 years of experience in a retail training role, preferably in luxury or MNC.
• Demonstrated performance in developing training material/ course from an idea/concept.
• Demonstrated ability to inspire team and foster a culture of excellence.
• Computer literacy in Excel, PowerPoint, and Canva.
• Excellent communication skills and a role model in the area where he/she is responsible.