Business Analyst, Sales Enablement, Retail & CRM

About the Job

We are seeking a qualified and experienced Business Analyst to join our team. The Business Analyst (Smart Retail) will work closely with business user, vendor and development teams to gather and document business requirements, analyze business processes, and assist to deliver Smart Retail solutions that meet the business’s needs.

Key Responsibilities

• Collaborate with clients and stakeholders to identify business requirements and translate them into functional and technical specifications for Smart Retail solutions.
• Conduct workshops, interviews, and surveys to gather and document business requirements.
• Analyze business processes, identify areas of improvement, and propose Smart Retail solutions that align with the clients' strategic objectives.
• Work closely with development teams to ensure that the proposed solutions are technically feasible and meet the clients' requirements.
• Develop and maintain project documentation, including business requirements, functional and technical specifications, use cases, and test cases.
• Provide support to the development, testing, implementation of retail sales solutions and project administration.
• Conduct user acceptance testing and ensure that the proposed solutions meet the clients' expectations.
• Provide training and support to end-users on Smart Retail solutions.

Requirements

• Bachelor's Degree in Computer Science, Information Systems or related field.
• At least 3 years relevant experience preferably from retail industry
• Strong knowledge of retail systems, processes, and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in retail sales software solution development
• Experience with Agile/Scrum methodologies is a plus.