Retail Excellence Manager, HK

Key Responsibilities

• Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance.
• Interpret sales data to understand customer behavior, product performance, and market trends. Develop reports to visualize key metrics for stakeholders.
• Conduct regular store visits to optimize operations, ensuring consistency in customer service and adherence to brand standards across all stores
• Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success
• Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines
• Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity
• Foster a culture of continuous improvement by encouraging feedback and innovative ideas from store teams. Regularly review and refine processes to enhance overall retail excellence.
• Coordinate with internal and external departments to ensure smooth operations of stores.

Requirements

• Degree holder with min 7 years of sales & operations experience in retail industry.
• Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics.
• Ability to lead and manage multiple projects simultaneously.
• Proactive, self-motivated and able to meet tight deadlines.
• Detail-minded. Good team player and can work independently.
• Excellent communication and interpersonal skills.
• Proficiency in MS Excel (VLOOKUP, Pivot Table), Word (Chinese Word Processing) & PowerPoint.
• Good command in both English & Chinese (Cantonese and Mandarin).