Senior Business Analyst, Sales Enablement, Retail & CRM

About the Job

As a Senior Business Analyst, you'll bridge business and technology, leading requirements gathering, process optimization, and stakeholder collaboration to deliver cutting-edge IT, AI, and cloud-based solutions for sales enablement and global e-commerce growth. If you're passionate about analyzing business needs, leveraging cloud tech, and driving digital transformation, this is your chance to make an impact!

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders (sales, marketing, IT) to define business needs and translate them into technical requirements for digital tools like the Experience App and Product Search.
• AI and Cloud Solutions: Support the integration of AI features (e.g., personalized recommendations, predictive inventory, smart chatbots) and cloud-based infrastructure (e.g., AWS, Azure, Google Cloud) to enhance scalability and user experience.
• Omnichannel Optimization: Drive analysis and optimization of the OmniHub platform, ensuring seamless integration of inventory, product data, and AI-driven analytics hosted on cloud platforms for global marketplaces.
• Process Improvement: Analyze and streamline business processes, leveraging cloud technology and AI to boost operational efficiency and scalability.
• Stakeholder Collaboration: Partner with cross-functional teams (IT, data science, operations) and vendors to align on project goals, ensuring high-quality digital and cloud-based delivery.
• Project Support: Facilitate end-to-end delivery of digital projects, from requirements to deployment, ensuring alignment with business objectives and global scalability using cloud infrastructure.

Requirements

• 3+ years in business analysis, digital delivery, or sales enablement roles.
• Proven success in gathering requirements and driving e-commerce or retail tech projects.
• Experience with omnichannel platforms, AI (e.g., ML, NLP), or cloud platforms (e.g., AWS, Azure, Google Cloud) is a strong advantage.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and API integrations (REST, GraphQL).
• Knowledge of eCommerce systems (e.g., Salesforce, Magento), basic programming (e.g., Python, SQL), and cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus.
• Figma experience for prototyping or designing user interfaces is highly valued.
• Exceptional analytical and stakeholder management skills.
• Strong communicator, able to bridge business and technical teams.
• Thrives in fast-paced, innovative environments.
• Fluent in English; additional languages a plus for global markets.