Senior Manager, Luxury Center of Excellence & High-End Sales Development

About the Job

Drive the development of the Luxury Center of Excellence (LCoE) and support High Jewellery growth by strengthening product expertise, luxury selling capabilities, market best practices and High Jewellery excellence across markets.

Key Responsibilities

Luxury Center of Excellence

• Drive LCoE standards and best practices across High Jewellery expertise, luxury service, clienteling and high-end selling.
• Bring in industry and competitor best practices from leading luxury and High Jewellery maisons to continuously elevate internal standards.
• Partner with Retail, CRM, Product, L&D and regional teams to strengthen High Jewellery capabilities and frontline execution.
• Develop practical guidelines, presentation materials and knowledge-sharing tools.

High Jewellery Presentation & Client Engagement

• Act as a High Jewellery presenter and subject-matter expert at major events, exhibitions, private previews and client appointments.
• Deliver compelling storytelling around gemstones, craftsmanship, design inspiration, rarity and provenance.
• Support strategic VIC/client engagement and private presentations to enhance the luxury experience and commercial opportunities.

High-End Sales Growth

• Support High Jewellery events, client development initiatives and sales activation programmes.
• Provide product and client insights to enhance product-client matching, conversion and commercial performance.
• Identify and share market trends, competitor practices and emerging luxury client behaviours.
• Facilitate cross-market sharing of successful High Jewellery practices and commercial insights.

High Jewellery Expertise & Knowledge Transfer

• Lead High Jewellery product launch briefings and expertise-sharing sessions for frontline teams.
• Translate product, gemstone, craftsmanship and collection knowledge into compelling client-facing storytelling and selling points.
• Develop professional PowerPoint presentations, product briefings, storytelling materials and selling tools.
• Facilitate knowledge transfer and best-practice sharing among HJ Experts and Sales Advisors.
• Provide coaching and practical guidance to strengthen product presentation, storytelling and high-value selling capabilities.
• Work closely with L&D to provide High Jewellery subject-matter expertise in support of capability development, while maintaining clear functional R&R.

Requirements

• Bachelor’s Degree in Business or a related field.
• Strong High Jewellery / fine jewellery background with solid knowledge of diamonds, gemstones and craftsmanship.
• Gemmological qualification such as GIA Graduate Gemologist (GG), FGA or equivalent is a strong advantage.
• Experience with a recognised luxury or High Jewellery brand is highly preferred.
• Strong presentation, facilitation, knowledge-sharing and coaching skills.
• Strong PowerPoint capability, with the ability to develop professional and engaging presentation materials.
• Commercial mindset with experience in High Jewellery, high-end client development or sales capability enhancement.
• Experience engaging with VIC/HNW clientele is preferred.
• Regional exposure, particularly Greater China and/or Asia, is an advantage.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent command of English and Chinese; Cantonese and/or Mandarin preferred.