Senior Officer, HR Shared Service Center

About the Job

We are seeking an experienced HR professional to join our Human Resources Shared Service Center (HRSSC). You will provide reliable day-to-day HR support across the employee lifecycle, ensuring efficient service delivery and accurate records in line with service-level agreements and Hong Kong employment requirements.

Key Responsibilities

• Manage daily HR operations, including onboarding and offboarding, leave administration, employee transfers, work injury applications, and HR documentation.
• Deliver timely, high-quality shared services in line with agreed SLAs.
• Maintain employee files and update personnel records accurately and promptly.
• Compile HR analytics and reports for management review.
• Review and recommend improvements to HR systems, processes, and procedures to meet operational needs.
• Ensure HR practices comply with applicable employment ordinances and align with Hong Kong requirements.
• Support ad hoc projects and other team initiatives.

Requirements

• Degree or diploma holder.
• At least 7 years of relevant HR experience in a sizable organisation; retail experience is preferred.
• Experience supporting project implementation is an advantage.
• Proactive, responsible and self-driven, with the ability to work independently.
• Able to manage pressure, tight deadlines and ad hoc assignments.
• Proficient in Microsoft Office, particularly Word and PowerPoint.
• Strong Excel skills; experience with SAP SuccessFactors is an advantage.
• Good spoken and written English and Chinese.
• Candidates with less experience may be considered for an HR Officer position.