Senior Operations Executive (High Jewellery)

About the Job

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the department and organization. This position plays a key role in representing HJ and collaborating with IT business partners on diverse digitalization initiatives. Additionally, the Senior Operations Executive provides essential support for day-to-day office and store counter operations, offers administrative assistance to senior executives, and takes charge of staff-related arrangements.

Key Responsibilities

Departmental IT Projects:

• Identify and understand the requirements for departmental IT projects. Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Office Management:

• Assist in overseeing office operations and services.
• Monitor the departmental budget and ensure activities remain on schedule and within budget.
• Coordinate office activities to ensure efficiency and compliance with company policies.
• Participate in managing office renovation processes and assist in FF&E sourcing.
• Provide administrative assistance to senior executives, including calendar management, travel arrangements, and handling ad hoc tasks.

Retail and Event Operations:

• Provide administrative and operational support to ensure smooth operations at HJ Counters in main stores.
• Collaborate with other departments to facilitate efficient store management.
• Assist in event logistics, including back-of-the-house setup.

Staff-related Arrangements:

• Manage logistics for staff onboarding and offboarding as communicated within the Group.
• Organize and plan staff engagement activities in alignment with CTFJ practices and policies.

Requirements

• Bachelor's Degree holder in any discipline.
• 3-5 years' experience in administrative roles and work experience in luxury retail management is an advantage.
• Self-motivated, multi-task and able to work independently.
• Proactive and solutions driven, with the ability to thrive in a fast-paced environment.
• A good team player with positive mind-set and the ability to deliver efficient working outcomes and overcome challenges under pressure.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) or other related applications.
• Excellent command in written and spoken English, Cantonese and Mandarin.