Store Manager / Store Director

About the Job

The Store Manager / Store Director is responsible for leading the daily operations of our store, ensuring exceptional customer service, driving sales performance, and maintaining the brand’s luxury standards. The role requires a strategic leader with strong business acumen, a passion for fine jewellery, and the ability to cultivate long-term client relationships in an exclusive retail environment.

Key Responsibilities

• Lead the team to achieve and exceed sales targets by developing and executing strategic sales plans.
• Analyze sales reports, market trends and KPIs to identify opportunities. Implement strategies to optimize store performance.
• Champion our company values and standards while fostering a high-performing, motivated team through recognition, coaching, and a positive work environment.
• Proactively coach and develop the store team by spending time on shop floor, addressing performance gaps with constructive feedback to drive continuous improvement.
• Lead the team to deliver a personalized, luxury shopping experience to our clients following our service ceremony
• Build relationship with customers and socializing with them during events and regular store visits. Support/coach the team on clienteling.
• Handle escalated client concerns with discretion and professionalism.
• Oversee daily store operations, including visual merchandising, security, and compliance.
• Provides effective feedback to allocation team to ensure stock replenishment is on time. Monitor stock movement and recommend appropriate action.
• Ensure stock counts are organized and well planned to minimize stock loss.
• Take regular measure to ensure store maintenance in order to upkeep brand image.

Requirements

• Minimum 5 years of store leadership role, preferably from luxury retail industry.
• Strong leadership and people management skills. Excellent communication and interpersonal skills.
• Strong business acumen, analytical and problem solving skills with the ability to interpret sales data and performance metrics.
• Positive, self-initiative and able to work under pressure.
• Passionate in jewellery industry, preferably with in-depth knowledge of jewellery products and market trends.
• Proficient in computer skills.
• Good command of spoken Chinese (including Mandarin and Cantonese) and English.
• Candidate with more experience will be considered as Store Director.