Branch Manager

About the Company

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities

• Provide top-notch customer experience which includes handling feedback from customers, building strong customer relationships

• In-charge of the daily operations in running the store, achieving revenue and profit targets through effective resource management

• Manage the in-store inventory, includes conducting stock audit ensuring company protocols regarding operations, security and inventory control are adhered to

• Manage the team members’ performance and roster planning

• Lead and motivate colleagues through coaching, training and development

• Ensure store teams maintain effective merchandising and visual standards

• Preparation of reports to submit to management and relevant stakeholders

• Ensure that branch complies with regulations and policies

• Act as a liaison between the stores and upper management, ensuring clear communication and alignment with company goals

• Perform ad-hoc tasks and projects as assigned

Requirements

• Minimum 7 to 10 years of retail experience, with 3–5 years in a managerial role in luxury retail, preferably in jewellery, watches, or fashion.

• Proven track record of achieving sales targets and managing high-value transactions.

• A diploma or degree in Business Management, Retail Management, Luxury Brand Management, or related fields. Certification in gemology (e.g., from GIA) is a plus.

• Exceptional interpersonal skills to handle VIP clients with sound understanding of luxury service standards (eg. clienteling)

• Strong focus on sales KPIs, CRM, and client retention strategies.

• Ability to analyze store performance and develop strategies for revenue growth.

• Familiar with POS systems, inventory software, and retail operations.