E-commerce Executive

Joining Chow Tai Fook

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities

• Manages product listings on all marketplaces, not limited to pricing and physical inventory management, ensuring accurate physical stock count.
• Manage digital marketing initiatives with content management: website, mobile & social media, O2O in supporting business growth and retail operation.
• Liaise with all CTF retail outlets on the latest products and specifications of the products.
• Monitor and analyse sales performance on the various marketplaces, driving sales strategies to improve revenue growth.
• Enhance customer experience and loyalty through proposing targeted promotions and content.
• Attend to customer enquiries, reviews, and product feedback professionally and promptly.
• Coordinate the upload of new products to the e-commerce platform, ensuring accurate and compelling product descriptions, images, and specifications.
• Generate data driven reports on customers’ behaviours and preferences, proposing improvements.
• Ensure products are packed and shipped in accordance with SOP.

Requirements

• Bachelor’s degree in marketing, Business, or a related field.
• At least 2 years’ experience in e-commerce operations.
• Familiarity with e-commerce platforms & marketplaces, content management systems, and analytics tools (Google Analytics, SEO / SEM, HTML / CSS) is preferred.
• Knowledge in using Photoshop and illustrator will be an advantage.
• Strong analytical skills and meticulous.
• Excellent written and verbal communication skills. Experience in copywriting will be advantageous.