Retail Excellence Manager, Macau

Key Responsibilities

• Act as the main point of contact between office and stores, ensuring seamless communication and execution of strategies.
• Conduct frequent store visits to streamline operations, ensuring consistency in customer service and adherence to brand standards across all locations.
• Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance.
• Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success in the unique Macau market.
• Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines as we expand our footprint in Macau.
• Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity.
• Coordinate with internal and external departments to ensure smooth operations of stores.

Requirements

• Degree holder with min 7 years of sales & operations experience in retail industry.
• Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics.
• Excellent communication and interpersonal skills.
• Ability to lead and manage multiple projects simultaneously.
• Proactive, self-motivated and able to meet tight deadlines.
• Detail-minded. Good team player and can work independently.
• Proficiency in MS Excel (Vlookup, Pivot Table), Words (Chinese Word Processing) & Powerpoint.
• Good command in both English & Chinese (Cantonese and Mandarin).