Client Service Ambassador

About the Job

Key Responsibilities

Client Welcome & Brand Representation

• Warmly welcome all clients and visitors, ensuring an exceptional first impression that reflects the brand’s prestige and values.
• Present a poised, polished, and professional image consistent with luxury retail standards.

Brand Storytelling & Product Highlighting

• Introduce clients to the boutique’s concept, design inspiration, and the overall client journey.
• Collaborate with the sales team to ensure a seamless handover from greeting to personalized service.

Service Excellence & Communication

• Handle client inquiries courteously and efficiently, providing accurate information or directing them to the appropriate team member.
• Uphold high service standards and support the creation of a luxurious, client-centric environment.

Requirements

• Prior experience in hospitality, luxury retail, or front-of-house customer service is preferred.
• Strong communication and presentation skills with a refined, confident demeanor.
• Passionate about luxury service, storytelling, and brand experience.
• Fluent in English; proficiency in Mandarin or other languages is an advantage.
• Well-groomed, with professional appearance and posture aligned with brand standards.