Operations Executive

About Us

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities

Store Operations Support

• Partner with Retail Manager to support daily operations, including customer-related escalations of retail stores to ensure smooth and consistent execution.
• Collaborate with internal stakeholders to plan and execute store campaigns and promotions.
• Act as a key liaison between HQ and store teams on operational matters.

SOP & Compliance

• Ensure stores comply with company SOPs, service standards, and operational guidelines.
• Support store audits, spot checks, and operational reviews.
• Track compliance issues and follow up on corrective actions with store teams.

Inventory, Repairs & Logistics

• Work with product merchandising team on stock transfers, and deliveries with stores and vendors.
• Support repair, maintenance, and service workflows (e.g. merchandise repairs, external service providers).
• Manages and consolidates purchases (eg. Uniforms, name tags, name cards) for the stores.

Reporting & Analysis

• Prepare operational reports, trackers, and summaries for management.
• Monitor operational KPIs such as turnaround time, compliance status, and issue resolution.
• Support the team through analysing trends and provide insights to improve retail operations efficiency.

Requirements

• Diploma or Degree in Retail Management, Business Administration, or related fields.
• 1–3 years of experience in retail operations, store support, or HQ retail roles.
• Strong coordination, follow-up, and problem-solving skills.
• Detail-oriented with the ability to manage multiple stores and priorities.
• Proficient in Microsoft Excel and operational reporting.
• Comfortable working with frontline retail teams and external vendors.