Retail Manager

About the Job

Key Responsibilities

• Strategically manage and grow VIP clientele, ensuring personalized service and memorable in-store experiences by working with the marketing, and frontline team.
• Oversee client interactions, including handling of after-sales service and inquiries with discretion, empathy, and professionalism.
• Drive client engagement through the planning and execution of exclusive events, pop-ups, and brand collaborations.

Store Expansion

• Support new store openings and market expansion, managing timelines, lease negotiations, and vendor coordination to ensure seamless project execution.
• Act as key liaison with landlords, vendors, and contractors on retail space management and promotional initiatives.

Business Operations & Retail Excellence

• Deliver timely and insightful sales and operational reports to support business decisions.
• Monitor and manage the team incentive scheme to drive motivation and performance.
• Monitor and optimize operational budgets and spendings to maximize store performance and financial health.
• Uphold the highest standards of visual merchandising, ensuring store presentation consistently reflects brand aesthetics and seasonal guidelines.

Requirements

• Minimum 5–7 years of experience in retail management, preferably within the luxury, or lifestyle sector.
• Hands-on experience in new store openings, including lease negotiations, fit-out coordination, and launch planning.
• Minimum a Diploma in Business, Retail Management or related field.
• Proven track record in client development, store operations, and team leadership across multiple retail locations.
• Strong experience in managing P&L, budgets, and commercial KPIs with demonstrated ability to drive profitability.