Business Analyst

Hearts On Fire, a premium diamond jewellery brand, is seeking a Business Analyst to be part of the global team headquartered in Hong Kong.

What You Will Own

Reporting to the Associate Director, Product Planning, the Business Analyst will focus on operation support, as well as facilitating the Product strategies & planning formulation to drive the Product execution, by partner with Product Supply & Product Development teams and Region Merchandising, Finance & IT teams.

• Provide guidance and facilitate the daily operation flow (from order receive, production / delivery to invoicing) and perform ad-hoc support if required.
• Partner with Operation team to formulate various templates aligning to system(s) requirements and operational needs.  Establish the operational procedures, documentation and SOP to improve efficiency.
• Assist in the enquiry of APAC orders, handling the Drop-Ship order (CN/HK ship to APAC retailer directly).
• Work closely with IT team to raise system enhancement scope proposals & participate in user acceptance testing (UAT), system roll out to operation efficiency & accuracy.
• Formulate and develop the analytics framework & KPIs to facilitate business decision and strategic product planning.
• Maintain and monitor the Product Dashboards, ensuring accuracy and completeness.
• Conduct Pricing research, analyze the market trend and competitors for product strategies development, as well as the pricing maintenance in system.
• Work closely with cross-functional teams to identify opportunities and develop solutions to drive business goals.
• Any ad-hoc analysis & support as assigned.

Who Will Thrive

• Bachelor’s degree in statistics or quantitative analysis, Computer Science, Information System or related disciplines.
• 1-2 years of relevant experience. Experience as Business Analyst in Retail Business is an advantage.
• Passionate can-doer, committed and willing to face challenges.
• Experience in SQL, data visualization tools and/or programming languages is a plus.
• A quick learner with sound analytical ability to pick up new knowledge.
• Excellent interpersonal and problem-solving skills.
• Excellent presentation and communication skills.
• Fresh graduate with relevant internship experience will be considered.